1. Complete the online returns procedure: go to the Orders section of your personal area.
2. Make sure that your products are in the same condition as when you received them, with all the tags attached, otherwise we will not be able to accept your return or process a refund. Remember that for returns coming from countries outside of Europe, it is necessary to include the invoice inside the package. For European countries, however, it will be sufficient to complete the return procedure without including the invoice.
3. Use the original packaging (or a similarly robust box). Attach the pre-printed label you received with your order in a way that covers the original label. Return is free of charge: remember that the shipping cost will be deducted from your refund total.
4. Schedule where and when pickup your return by visiting DHL website. Select the language and follow the procedure to organize the pickup by using the number on your shipping label. Alternatively, you can send your package via your preferred method to:
Golden Goose S.p.A. c/o Snatt Logistica S.p.A.
Via Ligabue 6/A e 6/B 42040 Campegine (RE)
Returns extended until January 14th 2025.
Your returned items will be insured against theft or loss during transport.
You can only send your return from the country in which you placed the order.
Once we receive your returned item(s) at our warehouses, we will refund you to the same payment method used when making the purchase.
Should your return not satisfy the required conditions, the package will be returned to you and you will not be refunded.
